How can we help?
Setting up the Soma app, connecting your devices, using each tab and fixing the usual snags.
New to Soma? Start here
Getting started
Installing Soma, the first run and what it asks for.
Connect your devices
Rings, watches, scales, sleep pads and glucose sensors, brand by brand.
- How Soma connects to your devices
- The Health access page
- Connect Garmin
- Connect Oura
- Connect Withings
- Connect Whoop
- Connect Eight Sleep
- Connect Ultrahuman
- Connect Polar
- Connect Coros
- Connect Suunto
- Connect Fitbit
- Connect a glucose sensor
- Smart scales and blood pressure cuffs
- Connect Strava
- Connect MyFitnessPal and food apps
- Other rings and watches
Using the app
Pulse, Longevity and Track, the scores, the Vault and your reminders.
- Pulse and your day
- Scores and what moves them
- Longevity: Body
- Add a blood test
- Longevity: Mind
- Longevity: Environment
- Log your day in Track
- Rituals and tools
- Morning and evening check-ins
- The Vault
- Quality marks on your readings
- Reminders and notifications
- Your status, appearance and units
- Your moves for today
- Trends: what changes what
- Score pages and history
- Log how you feel in Mind
- Mind's deeper pages
- Muscle freshness, biological age and the Body pages
- Fasting, supplements and your evening
- The journal and how you felt
- Your calendar and sharing a card
- Guided programs
- Explore articles
Your numbers explained
HRV, resting heart rate, VO2 max, sleep stages and the rest, in plain words.
Ask Soma
Chatting with Soma about your own readings, and what it can do today.
Your data and privacy
What Soma reads, where it stays and how to take it back.
Troubleshooting
Missing numbers, late syncs, doubled readings and other snags.
- A value shows a dash
- Numbers look late
- Doubled or mismatched readings
- You turned off a permission
- Notifications don't arrive
- Your cycle isn't showing
- Meal response is empty
- Sleep has no stages or time in bed
- HRV or heart recovery is empty
- A tool is waiting on more data
- Health Records show a dash
- No Health store on this device
- Soma couldn't read Health
- Motion & Fitness is off
- A number you typed looks off
- My device isn't listed
- Contact us
Popular questions
- A value shows a dashApple Health has nothing for it yet, or Soma can't read that category.
- Doubled or mismatched readingsWhen two devices write the same thing, tell Apple Health which one comes first.
- Numbers look lateYour devices sync to Apple Health on their own schedule. Here's how to nudge them.
- Scores and what moves themSleep, Recovery, Strain, Stress, Energy and Mind: what each one reads, and what the colours mean.
- What Ask Soma can answer todayAsk Soma is in its early days: what it handles now and what comes with the full conversation model.
- Heart rate variability (HRV)The small changes in time between heartbeats, and why a dip against your usual matters more than the number.
- Export your dataTake a full copy of your readings from Apple Health, where they live.
- Notifications don't arriveCheck Soma's switches, Apple's settings, Focus and quiet hours.
Still stuck?
Email quentin@somalabs.me and tell us what you see. A screenshot helps. For anything about your data, write to privacy@somalabs.me. Questions about Soma Axon, the pod, are in the FAQ.
Soma isn't for emergencies. If you need urgent care, call 911 or your local emergency number.